Frequently Asked Questions
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition and packaging. Please contact our support team to initiate a return.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. You can calculate shipping at checkout.
How do I care for my leather bag?
We recommend using a specialized leather conditioner every 6 months. Keep the bag away from direct heat or prolonged sunlight, and store it in the provided dust bag when not in use.
Are your materials sustainably sourced?
Absolutely. We prioritize sustainable practices by using vegetable-tanned leathers, recycled fabrics, and ensuring ethical labor practices throughout our supply chain.
Can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.
Still have questions?
If you couldn't find the answer you were looking for, our customer support team is here to help.
Contact Support